• TotalCare Managed Services

  • TotalCare+ Included

    TotalCare+ is our complete managed service you receive as standard when you sign up to any of our cloud subscription services.

    TotalCare+ gives you peace of mind that if anything goes wrong using our services you can call on us to help you resolve the issue as quickly as possible.

    You get to speak with a genuine person based in the UK with expert knowledge of all our services. With access to a team of expert technical people and partners to call upon, we can provide support, assistance and much more, when you need it.

    TotalCare+ comes with the following benefits.

    UK based support staff provide basic maintenance to servicing complex issues of integration, performance, and more.

    Full technical, billing and customer support for any of our cloud services.

    Full admin management of your cloud service, including creating and adding users, profiles, email accounts, permissions, moving accounts, changing plans within the same product family, and much more.

    Full monitoring of your cloud's service health.

    Telephone and email support (UK Based)

    Subscription changes and billing support

    Pre and Post sales enquiries

    We serve as your permanent liaison with Microsoft and other partners in case an issue needs to be escalated.

    TotalCare+ 24x7

    Out TotalCare+ 24x7 service gives you peace of mind anytime all year round for any Office 365 support queries you may have.

    Billed on a per user basis or per representative basis.

    Account Management

    A key part of our relationship with you is our Account Management team. Your cloud service Account Manager is permanently assigned to you and becomes familiar with your systems, processes, culture and - most importantly - your people. 

  • No Hidden Charges

    We guarantee you will have no hidden charges billed to your account.

    All our pricing is fully inclusive, so you won't be billed for anything extra, unless you require additional services that are not included in your monthly billing*.

    Our cloud services come with our TotalCare+ managed service as standard, already included in the price quoted.

    * Annual contracts may incur a penalty when cancelling early.

  • Help with any Cloud Service

    When you need help with any of our services then you can call upon us to assist with any issues you may have.

    Our TotalCare+ managed service is automatically available to you when you sign up to any of our subscription services.

    Call or email our support team with any problems you are experiencing with the service and we will do our best to resolve them as quickly as possible or call or email our sales team to ask a pre-sales question on any of our service offerings.

  • TotalCare+ Email Contacts

    Your first point of contact for any service related issues

    Helpdesk@nevcom.co.uk

    For any customer service queries e.g. your account, billing etc.

    Accounts@nevcom.co.uk

    For pre-sale advice on any of our services or quotes.

    Cloud@nevcom.co.uk

  • TotalCare+ Telephone Contact

    You can call our TotalCare+ UK support team direct on 

    UK TotalCare+

    +44 (0) 845 643 6451